Support Center
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📌 At a Glance
- Email Support: Contact us at chatbotgenius1@gmail.com for assistance
- Response Time: Typically within 24-48 hours on business days
- Resources: Comprehensive guides and FAQs available
- Troubleshooting: Common issues and solutions listed below
How Can We Help?
Troubleshooting Common Issues
Extraction Issues
Poor extraction quality
- Ensure PDF is clear and readable (not blurry)
- Check that text is selectable (not a low-quality scan)
- Try re-scanning at 300 DPI or higher
- Ensure invoice is right-side up
Taxes not detected correctly
- Verify taxes are clearly labeled on invoice
- Check that tax amounts are visible
- Manually edit extracted data if needed
- Contact support for recurring issues
Missing data fields
- Ensure all pages of invoice are included
- Check that data is visible in PDF
- Try uploading a clearer version
- Use manual entry for missing fields
Upload Issues
File won't upload
- Check file size (must be under 10MB)
- Ensure file is PDF, PNG, or JPG format
- Try a different browser
- Clear browser cache and cookies
Upload times out
- Check internet connection
- Try smaller file size
- Disable browser extensions
- Contact support if issue persists
Account Issues
Can't log in
- Check email and password
- Use "Forgot Password" link
- Clear browser cookies
- Try incognito/private mode
Billing issues
- Verify card details are current
- Check with your bank
- Try a different payment method
- Contact support for help
Contact Support
📧 Email Support
chatbotgenius1@gmail.com
Response within 24-48 hours
📋 What to Include
Help us help you faster
See tips below
How to Get Faster Support
When contacting support, please include:
- Your account email address
- Clear description of the issue
- Screenshots if applicable
- Sample invoice (if extraction issue)
- Steps you've already tried
- Browser and operating system
Helpful Guides
Getting Started
- Account setup
- First invoice upload
- Understanding extraction
- Exporting your data
Canadian Tax Guide
- GST/HST extraction
- Provincial PST rates
- Quebec QST handling
- ITC tracking
Can't Find What You Need?
Contact support for personalized assistance
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